Support built around the actual machine project.
From initial selection to commissioning and spare-parts coordination, service terms are confirmed with the machine and contract.
What support can include.
Exact coverage, fees and schedules depend on the order, destination and agreed contract.
Selection support
Review target pasta, hourly output, raw material, voltage, molds and process route.
Configuration & quote
Prepare a project-specific machine and option list rather than a generic price.
Machine testing
Test the completed machine before shipment around agreed requirements.
Packing & shipping
Use wooden-case packing and coordinate common terms such as EXW, FOB or CIF.
Commissioning
Machine commissioning support is available; the exact method is confirmed by project.
After-sales contact
Coordinate troubleshooting, replacement of wear parts and service through the assigned team.
Purchasing information.
These are company-level reference terms. The final quotation and contract control each order.
| MOQ | 1 set |
|---|---|
| Reference lead time | About 15 days for a small commercial pasta machine, subject to configuration and production schedule |
| Payment methods | T/T and L/C can be discussed; OA credit is not accepted |
| Trade terms | EXW, FOB and CIF can be discussed |
| Common shipping port | Qingdao Port |
| Packaging | Wooden case, with customization subject to transport safety standards |
| Food samples | Food samples made by the machine may be provided free; customer covers courier cost |
| Warranty reference | Two years; start date, coverage, exclusions and handling process are subject to contract |
| Engineer site service | Can be arranged subject to visa, destination rules and project conditions; travel and agreed daily fee are customer responsibility |
Confirm the service boundary in writing.
Installation method, training, warranty coverage, engineer costs, wear-parts list and final delivery schedule should all be stated in the project documents.
Ask a Service Question →